Shipping & Returns



Shipping & Returns info ...

Orders placed before 3pm are usually processed and dispatched the same day, with delivery usually taking 3-5 working days. The Royal mail parcel service is our preferred courier.

.The cost of postage (GB mainland only) is £5.00 for all orders. 

PLEASE NOTE: Due to Royal Mail delays and demand, orders are taking up to 15 days to arrive so wherever possible may we suggest that orders are collected from the store as it will enable you to have your order more quickly.  We apologise for the inconvenience and hope that the situation will be resolved after the Christmas period has passed.

Please email for the cost of International shipping cost as we do not ship to all countries.

PLEASE NOTE: Due to the ever increasing costs of Postage via Royal Mail etc. we will send some orders out by Collect Plus 

This does mean however that delivery could take up to 7-10 days - we will advise each Customer on the shipping method and if you would like the order quickly please advise in the comments box at the time you place your order and Priority postage will be charged.

 

We will accept returned items for an Exchange/Refund up to 14 days after delivery providing the items are unworn, in the original packaging and all tags are attached. Please contact us for an authorisation code before returning any goods. The customer is responsible for the cost of the Return postage - it will not be refunded .

In accordance with Distance selling regulations you may cancel your order within 7 days and upon doing so may return the unwanted item/s in the original condition and package for a Refund.

PLEASE PROVIDE CONTACT TELEPHONE NUMBER WITH ALL ORDERS.

We may need to call to update your order or request information specifically relating to your order but we will never pass your number to anyone or phone you without need.  Thank you